# Troubleshooting

{% hint style="warning" %}
You must uninstall HoloPlay Service before installing Looking Glass Bridge. 
{% endhint %}

## Previous Versions

There may be cases when using older Looking Glass software or displays where HoloPlay Service is required. **If you are using current generation displays or software, you should always default to using Looking Glass Bridge.** \
\
[**The latest version of Looking Glass Bridge is available here**](https://lookingglassfactory.com/software/looking-glass-bridge)**.**

### **Looking Glass Bridge:**

<details>

<summary>Version 2.6.0</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.6.0/Looking.Glass.Bridge.2.6.0.exe)\
[MacOS (Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.6.0/LookingGlassBridge-2.6.0_x86.pkg)\
[MacOS (M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.6.0/LookingGlassBridge-2.6.0_m1.pkg)\
[Linux](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.6.0/LookingGlassBridge-2.6.0-Ubuntu-2204.zip)

</details>

<details>

<summary>Version 2.5.1</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.5.1/LookingGlassBridge-2.5.1.exe)\
[MacOS (Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.5.1/LookingGlassBridge-2.5.1_x64.pkg)\
[MacOS (M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.5.1/LookingGlassBridge-2.5.1_arm64.pkg)\
[Linux](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.5.1/LookingGlassBridge-2.5.1-Linux.zip)

</details>

<details>

<summary>Version 2.4.10</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.10/LookingGlassBridge-2.4.10.exe)\
[MacOS (Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.10/LookingGlassBridge-2.4.10_x64.pkg)\
[MacOS (M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.10/LookingGlassBridge-2.4.10_m1.pkg)\
[Linux](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.10/LookingGlassBridge-2.4.10-Linux.zip)

</details>

<details>

<summary>Version 2.4.7</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.7/LookingGlassBridge-2.4.7.exe)\
[MacOS (Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.7/LookingGlassBridge-2.4.7_x64.pkg)\
[MacOS (M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.7/LookingGlassBridge-2.4.7_m1.pkg)\
[Linux](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.7/LookingGlassBridge-2.4.7-Linux.zip)

</details>

<details>

<summary>Version 2.4.6</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.6/LookingGlassBridge-2.4.6.exe)\
[MacOS (Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.6/LookingGlassBridge-2.4.6_x64.pkg)\
[MacOS (M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.6/LookingGlassBridge-2.4.6_m1.pkg)\
[Linux](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.6/LookingGlassBridge-2.4.6-Linux.zip)

</details>

<details>

<summary>Version 2.4.4</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.4/LookingGlassBridge-2.4.4.exe)\
[MacOS(Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.4/LookingGlassBridge-2.4.4_x64.pkg)\
[MacOS(M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.4/LookingGlassBridge-2.4.4_m1.pkg)\
[Linux](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.4.4/LookingGlassBridge-2.4.4-Linux.zip)<br>

</details>

<details>

<summary>Version 2.3.7</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.7/LookingGlassBridge-2.3.7.exe)\
[MacOS (Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.7/LookingGlassBridge-2.3.7_x64.pkg)\
[MacOS (M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.7/LookingGlassBridge-2.3.7_m1.pkg)\
[Linux](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.7/LookingGlassBridge-2.3.7-Linux.zip)

</details>

<details>

<summary>Version 2.3.3</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.3/LookingGlassBridge-2.3.3.exe)\
[MacOS(Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.3/LookingGlassBridge-2.3.3_x64.pkg)\
[MacOS (M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.3/LookingGlassBridge-2.3.3_m1.pkg)\
[Linux](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.3/LookingGlassBridge-2.3.3-Linux.zip)

</details>

<details>

<summary>Version 2.3.2</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.2/LookingGlassBridge-2.3.2.exe)\
[MacOS (Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.2/LookingGlassBridge-2.3.2_x64.pkg)\
[MacOS (M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.2/LookingGlassBridge-2.3.2_m1.pkg)\
[Linux](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.2/LookingGlassBridge-2.3.2-Linux.zip)

</details>

<details>

<summary>Version 2.3.0</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.0/LookingGlassBridge-2.3.0.exe)\
[MacOS (Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.0/LookingGlassBridge-2.3.0_x64.pkg)\
[MacOS (M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.0/LookingGlassBridge-2.3.0_m1.pkg)\
[Linux](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.3.0/LookingGlassBridge-2.3.0.sh)

</details>

<details>

<summary>Version 2.2.0</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.2.0/LookingGlassBridge-2.2.0.exe)\
[MacOS(Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.2.0/LookingGlassBridge-2.2.0_x64.pkg)\
[MacOS(M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.2.0/LookingGlassBridge-2.2.0_m1.pkg)\
[Linux](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.2.0/LookingGlassBridge-2.2.0.sh)<br>

</details>

<details>

<summary>Version 2.1.0</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.1.0/LookingGlassBridge-2.1.0.exe)\
[MacOS(Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.1.0/LookingGlassBridge-2.1.0_x64.pkg)\
[MacOS(M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.1.0/LookingGlassBridge-2.1.0_m1.pkg)\
[Linux](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.1.0/LookingGlassBridge-2.1.0.sh)<br>

</details>

<details>

<summary>Version 2.0.9</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.0.9/LookingGlassBridge-2.0.9.exe)\
[MacOS (Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.0.9/LookingGlassBridge-2.0.9_x64.pkg)\
[MacOS (M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.0.9/LookingGlassBridge-2.0.9_m1.pkg)\
[Linux](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.0.9/LookingGlassBridge-2.0.9.sh)<br>

</details>

<details>

<summary>Version 2.0.6</summary>

[Windows](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.0.6/LookingGlassBridge-2.0.6.exe)\
[MacOS (Intel)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.0.6/LookingGlassBridge-2.0.6_x64.pkg)\
[MacOS (M1)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/2.0.6/LookingGlassBridge-2.0.6_m1.pkg)\
Linux

</details>

### **HoloPlay Service:**

<details>

<summary>Version 1.2.6</summary>

[Windows](https://look.glass/hops-win)

[MacOS (universal)](https://look.glass/hops-mac)

[Linux (.deb)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/1.2.6/HoloPlayService_1.2.6_linux-x86_64.deb)

[Linux (.rpm)](https://dhtk4bwj5r21z.cloudfront.net/HoloPlayService/PublicLinks/1.2.6/HoloPlayService_1.2.6_linux-x86_64.rpm)

</details>

## Windows

### Uninstalling HoloPlay Service from Windows systems.&#x20;

To uninstall HoloPlay Service open your Settings application. Then type `Add or Remove Programs` into the Search bar.&#x20;

After that, select HoloPlay Service from the app selection menu and click `Uninstall`.

Now you can successfully install Looking Glass Bridge.&#x20;

### Log File Locations

You can find log files in the following directory

&#x20;<mark style="color:purple;">**`%USERPROFILE%\AppData\Roaming\Looking Glass\Bridge 2.0.9\logs\`**</mark>

## macOS

### Uninstalling HoloPlay Service on macOS systems.&#x20;

Open Finder and navigate to your Macintosh HD, you can do this by right-clicking the main heading in the Finder window, as shown below.

![](https://content.gitbook.com/content/PuCaeVAli72TiclYlEG5/blobs/KniPeJP71vqc8IBfSeUD/image.png)

Go to your Library folder, then the Application Support folder, then the Looking Glass Factory folder, and finally, HoloPlay Service.&#x20;

![](https://content.gitbook.com/content/PuCaeVAli72TiclYlEG5/blobs/njfP3LlPel1yWllYCyfr/image.png)

Once you're in that folder, double-click on the uninstall script. This will open a Terminal window where you'll be prompted to input your password.&#x20;

![](https://content.gitbook.com/content/PuCaeVAli72TiclYlEG5/blobs/NYMOz2YZJYCjsDqA037B/image.png)

Once you do this, the uninstall script will remove HoloPlay Service from your system and you'll be able to install Looking Glass Bridge properly.&#x20;

### Opening Looking Glass Bridge

To open Looking Glass Bridge you can search for it via Spotlight, by hitting `Command + Space`, or by opening your Launchpad and searching for Looking Glass Bridge there. \
\
Once Looking Glass Bridge is open, it should show up on your Mac's menu bar, like so.&#x20;

![The version of Bridge in this screenshot may not be the latest version.
Check the downloads page at https://look.glass/bridge to ensure you're up to date!](https://content.gitbook.com/content/PuCaeVAli72TiclYlEG5/blobs/MNFil5t3ABtSxjtuI8eR/image.png)

If you have a Looking Glass device connected, Looking Glass Bridge will automatically detect it and you'll be able to start using your Looking Glass!&#x20;

### Log File Locations

You can find log files in the following directory

&#x20;<mark style="color:purple;">**`~/Library/Application Support/Looking Glass/Bridge X.X.X/logs/`**</mark>

&#x20;