# Common Troubleshooting Issues

| Issue                                                                           | Solution                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| ------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| If you notice that some media or applications are running at a slow frame rate. | <p>First, ensure that your PC or Mac meets the minimum specification requirements for running the Looking Glass 32" Display. <br><br>Then, ensure that you have Vertical Sync enabled:</p><ol><li>Click the <strong>Start</strong> button or <strong>Windows icon</strong></li><li>Type <strong>NVIDIA Control Panel</strong> into the search bar</li><li>Press <strong>Enter</strong> on your keyboard</li><li>Click <strong>Manage 3D settings</strong></li><li>Under <strong>I would like to use the following 3D settings</strong>, scroll down until you see <strong>Vertical Sync</strong></li><li>Select <strong>Vertical Sync</strong> to choose <strong>Force</strong> on from the dropdown menu</li></ol><p>Lastly, ensure that the graphics card is targeting all the applications that you've installed including the web browser you're using (we recommend Chrome). <br><br>For a detailed breakdown of how to set this for your PC, follow this guide <a href="https://support.ntopology.com/hc/en-us/articles/360043607974-How-to-enable-high-performance-Graphics-Card-settings">here</a>.</p> |